We don’t start with interfaces. We start with behaviour.

Process

Antes de desenhar páginas ou funcionalidades, tentamos perceber:

1.

Where does friction exist?

2.

What behaviour needs to change?

3.

What invisible work can be reduced?

4.

What kind of experience actually helps people participate?

Less improvisation. More structure..

How we turn friction into systems.

Identify the friction

Where do people stop engaging?
Where does confusion happen?
Where is information getting lost?

Understand how people actually move through a process before trying to improve it.

Not every problem needs a large platform. Sometimes a simple system solves the real issue.

The best feedback comes from people using a product in the real world, not from assumptions.

The Roll Society is our real-world laboratory.

Many of the decisions we make come from lessons learned while building Roll Society: moderation, discovery, recommendations, collections, onboarding, social systems and information architecture. Everything we build teaches us something about how people discover, organise and participate in communities.